FAQs

Have a question about My Holiday? Our Holiday Experts have answered the most frequently asked questions below!

Why choose My Holiday to book your next holiday? 

You’ll only find the best of the best at My Holiday and if that isn’t enough reason to book your next holiday with us, we don’t know what is! For your peace of mind, we are an accredited IATA travel agent, and 100% Australian-owned and operated.

We’re renowned for hand-selecting the best resorts and suppliers in the most sought-after travel destinations, allowing us to craft the best value holiday deals on the market. We include everything you need for your holiday, so you don’t have to think about a thing! From flights and accommodation to dining, experiences and luxury extras, we’ve done all the planning for you!

Our Holiday Experts are passionate travellers who know everything there is to know about each of our destinations. We’ve stayed, swum, sampled, toured, tasted, and cruised with each of our partners and suppliers! We only package what we would want to experience ourselves, so you can rest assured that the Holiday Expert booking your holiday has expectations just as high as yours.

My Holiday can take you all over the globe! From neighbouring destinations like Queensland to overseas havens as far as Hawaii, you’ll easily find your ideal destination with us. Romantics will love the Maldives, while families will feel at home in Fiji. We have many destinations in Asia and the South Pacific, plus a selection of cruises for those who can’t decide where to go!

If you’re a New Zealand citizen travelling overseas then yes, you do need a passport. The destinations we travel to all have an entry requirement that your passport must have at least 6-month validity when you’re travelling. So, make sure you check the expiry date too before you book! If you don’t have a passport, click here for a quick guide on applying!

Visa requirements differ between destinations. We recommend visiting Sherpa or SafeTravel or talking to our Holiday Experts for the most up-to-date entry requirements.

We highly recommend it. My Holiday is partnered with Covermore and NIB Insurance (AFSL 239545) to provide all types of insurance for all kinds of travellers! We can even provide insurance to non-New Zealand residents, travellers over 75 and those with a pre-existing medical condition, just ask your Holiday Expert when booking.

Talk to our My Holiday Experts about our interest-free payment options with QCard.

You sure can! We love to let the resorts know of any special occasions you may be celebrating, or the property requests you have. This way you don’t have to worry about anything when you arrive. Celebrating your anniversary? Needing an extra rollaway bed for your room? Not a problem! Just let us know and we’ll sort it all out for you before you go!

You certainly can! Although our packages are listed with a particular number of nights, our Holiday Experts can add extra nights onto any package that you desire, provided there’s availability. If you would like to enquire about adding extra nights to one of our holiday packages, get in contact with our Holiday Experts today.

Our holiday packages typically include travel dates up to 10 months in advance. The countdown starts now!

If you’ve made an online enquiry or booked your holiday and haven’t heard from us, it’s possible that your itinerary had landed in your junk mail or spam folder. If you’ve checked your junk mail and you still can’t find your itinerary, please contact us!

Hiring a car is great way to discover more of a destination, however you will need to hold a current, non-probationary license from your country of residence. Some destinations also require you to hold an international driver’s license. Talk to our Holiday Experts at the time of booking for more information.

Final payments are due 65 days prior to departure. We will send you an email five days beforehand with a secure payment link, valid for 10 days, and an additional reminder if your payment is overdue. We recommend marking your payment dates on your calendar, so you don’t forget!

Your day tours are pre-booked for the dates shown on your itinerary by our Holiday Experts at the time of booking. The dates can be changed subject to availability. If you wish to change the date of your tour or experience, please contact the supplier a minimum of 48 hours before your scheduled departure.

Travel documents will be emailed to you two weeks prior to departure. This includes your itinerary, flight confirmation and any vouchers for tours.

Once you have paid your deposit there is nothing else you need to do except arrange for your balance to be paid 65 days prior to departure. Once your balance is paid, we then email your travel documents approximately two weeks prior to departure.

Please contact our Customer Specialist team and we will be in touch as soon as possible. You will need to provide your booking reference number and date of departure. Keep in mind that we prioritise based on departure date.

Insurance policies can differ, so we recommend checking your product disclosure statement or contacting your insurer directly.

Our holiday packages often include return transfers between the airport and your resort, making arrival and departure a breeze! Throughout your holiday, you can use an array of transport options, including taxis, public transport and hire cars. Ask your Holiday Expert for more specific advice for your destination.

Most places no longer require a vaccine passport, however, if you do have a valid one, take it with you. Please do not travel if you are feeling unwell and seek professional medical advice.

Have a question regarding your booking?

Please visit our Help Centre for lots of answers around documents, payments, amendments, cancellations and more.

Something else we haven’t answered here?

We’re happy to help! Please contact us directly and we’ll get back to you as soon as we can.

Happy Holidaying with My Holiday!